Customer Service- Cash Office Clerk

Job Locations US-MA-West Roxbury
Job ID
West Roxbury
Store Associate
Position Type


The Cash Office Clerk provides excellent customer service by answering questions, solving problems, and assisting customers and associates at the courtesy booth/cash office. This associate is responsible for accurately and securely handling cash and recording totals in the Point-Of-Sale system. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere while treating each and every customer and associate like one of the family!

Minimum Qualifications

1. Must be passionate about people and committed to customer service excellence!
2. Must be able to work as a team member and interact positively with customers.
3. Must possess a high standard of integrity and reliability.
4. Successful completion of all e-learnings and department trainings.
5. Must be able to read, write, speak, and understand English, with the ability to follow instructions.
6. Ability to work a schedule based on the business needs of the store location.
7. Ability to use company computer programs and applications pertinent to cash office operations.
8. Authorized to work within the U.S.
9. Must meet federal, state and local age regulations in regards to the sale of alcohol and tobacco.


1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. Resolve customer complaints to the full satisfaction of the customer.
2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
3. Guarantee accurate and efficient handling of sales and service functions at the courtesy booth including but not limited to cash handling, customer complaints and requests, refunds, answering phones, sales of gift cards, cigarettes, and stamps.
4. Control and maintain all cash handling procedures, including all media, to prevent losses such as bank deposits (preparing and verifying), change orders (order and verify), pick-ups and loans at the registers, balancing (register & office).
5. Ensure prompt, efficient and accurate service of customers.
6. Notify Cash Office Manager, Customer Service Manager or member of the store management team of potential shrink (such as cash handling, pick-ups and loans, cashier over/short, security, shoplifting, sweet-hearting, product handling, and returns).
7. Maintain accurate records and follow guidelines for submitting documentation to the accounting department.
8. Communicate needs and problems to manager on duty and any price discrepancies to the appropriate department manager.
9. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
10. Other duties as assigned by management.

Secondary Job Functions:
1. Relieve cashiers for breaks and lunch as necessary and assist on the front end as necessary.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.


Physical Demands



0% (N) Never

Sitting, carrying up to 40 lbs, climbing up to 3 feet, stooping, kneeling, and crouching.

1-33% (O) Occasionally

Pushing up to 100 lbs, balancing, and smelling.

34-66% (F) Frequently

Standing and walking on tile/concrete, bending, lifting up to 40 lbs, pulling up to 100 lbs, handling, fingering, feeling, reaching at waist or overhead, talking, seeing, and hearing.

67-100% (C) Continuously


Safety Risk Factors


Hazardous equipment (mechanical moving parts) or toxic exposure (see material safety data sheet).

0% (N) Never

Loud noise, slipper or cluttered floor surface, contact with sharp objects or skin irritant, nuisance dust, fumes, sprays, or hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck.

67-100% (C) Continuously


Machines, tools, and equipment utilized:

Safe, alarm systems, scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, lottery machine, phones/paging system, store computer system, bagging supplies, approved cleaning supplies.

Repetitive Action:

Continuous movement of entire body.


Working Conditions: Working environment is inside.