E-Commerce Driver

Job Locations US-MA-West Roxbury
Job ID
West Roxbury
Store Associate
Position Type


Capable of handling multiple and timely deliveries on a regular basis, while maintaining great customer service and ensuring customer satisfaction.

Minimum Qualifications

  • Must be 21 years of age or meet company insurance driver requirements.
  • Valid Massachusetts driver’s license.
  • Authorized to work within the U.S.
  • Will be subject to substance testing, CORI check per location requirements and annual driving record check.
  • Must be well groomed, customer orientated, and capable of interacting with customers.
  • Possess the ability to handle multiple orders and deliveries on a daily basis within a structured time frame.
  • Must be able to read, write, speak, and understand English, with the ability to follow instructions.
  • Ability to work a schedule based on the business needs of the store location.
  • Authorized to work within the U.S.


The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

  • Handle each customer sales transaction in a courteous, friendly manner. Each customer will be extended a sincere, pleasant greeting and thanked when the transaction is completed. Always using proper customer service at time of delivery.
  • Effectively communicate any problems and issues with customers’ orders to deliveries at time of delivery.
  • Communicate any delivery schedule changes (late or early) with customers in a timely fashion.
  • Commit to the “Golden Rule” and work with other associates to build a strong e-commerce team.
  • Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive, and Totally Team Oriented (RSTO).
  • Coordinate orders and deliveries with shopping manager.
  • Stay in constant contact with the shopping manager in case of problems with deliveries or delivery times.
  • Coordinate customer orders from all temperature zones to the customer’s doors, and beyond upon customer request, in a timely fashion.
  • Work efficiently and at an acceptable pace; making timely and organized deliveries.
  • Effectively insure proper storage and shipping of orders limiting shrink and damaged goods.
  • Responsible for notifying the shopping manager of customer complaints, security problems and product problems.
  • Communicate needs and problems to the store manager and cooperating with store manager and department specialists to optimize the picking and delivery system.
  • Obey the laws and rules of the road.
  • Be safety conscious and correct or report any unsafe conditions you observe.
  • Report any damage, delivery vehicle problems, or property damage caused by vehicle or delivery equipment immediately with shopping manager or store manager in a timely fashion.
  • Maintain a neat and clean delivery vehicle in proper working order.
  • Keep accurate vehicle gas, service, temperature, and inspection logs.
  • Practicing good sanitation, safe food handling, neat housekeeping, proper hand washing, and food storage.
  • Practice the “Cleaner’s Creed” and proper sanitation procedures.

Secondary Job Functions:

  • Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
  • Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
  • Other duties assigned by management.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.


Physical Demands



0% (N) Never

Pushing and pulling up to 400 lbs, climbing up to 8 feet, and kneeling.

1-33% (O) Occasionally

Sitting, carrying and lifting up to 50 lbs, bending, balancing, stooping, and reaching at waist or overhead.

34-66% (F) Frequently

Standing or walking on tile or concrete, handling, fingering, feeling, talking, seeing, hearing, and smelling

67-100% (C) Continuously


Safety Risk Factors


Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck, slippery floor surface, and contact with sharp objects.

34-66% (F) Frequently

Hazardous equipment (mechanical moving parts).

67-100% (C) Continuously


Machines, tools, and equipment utilized:

Delivery van, totes, GPS, cell phones, delivery equipment (two wheelers and/or u-boats).


Repetitive Action:

Continuous movement of entire body.


Working Conditions: Working environment is inside and outside, and may include exposure to cold and hot temperatures.